Hear the Conversation 21:59 – 12.5 mb mp3
Michael Kasavana is the renowned NAMA Endowed Professor with The School of Hospitality Business at Michigan State University’s Broad College of Business in the area of hospitality information systems.
Kasavana joins Michigan State University President Lou Anna K. Simon and Spartans Athletic Director Mark Hollis for a conversation on technology’s impact on the hospitality industry.
“It used to be that the hospitality industry was a high-touch industry; you never wanted to show technology to guests – you wanted to have people interact with guests,” he says. “Over the last ten years we’ve shifted to much more of a self-serve society.”
In addition to his academic responsibilities, Kasavana serves as the MSU Faculty Athletic Representative to the Big Ten, CCHA, and NCAA conferences and is Chair of the MSU Athletic Council. He says academics have become an even greater emphasis for student-athletes.
“There’s been a trend over the last decade to treat student-athletes more like the rest of the student body,” Kasavana says. “A lot of the rule changes over the last few years have enhanced the student-athletes ability to choose majors and graduate.”